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Carluccio’s and Tips

There has been a lot of debate about restaurants and tips recently. We want to provide a clear guide to our guests about what we do and why. If you need any further information, please contact us.

Carluccio’s fulfils all its obligations under minimum wage legislation.

100% of tips go to staff.  We make no deductions for the company for administration or credit card commission or anything else.

We do not operate a blanket service charge (other than for large parties) or ask our waiters to pool and share tips between themselves.  This means that the customer chooses who to tip and how much and our people who are best at the job earn the most.  We believe both our guests and our team support this.

A proportion of tips are shared with non-waiting staff but not management at any level.

We are committed to the Code of Best Practice on services charges, tips, gratuities and cover charges issued by the Department for Business Innovation & Skills.

1st October 2009