We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where we have your consent.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
You have the right to withdraw consent to marketing at any time by unsubscribing via the link provided with each marketing email we send to you or by contacting us using the contact forms on the website.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity
|
Type of data
|
Lawful basis for processing including basis of legitimate interest
|
To register you as a new customer |
(a) Identity
(b) Contact |
Performance of a contract with you |
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us |
(a) Identity
(b) Contact
(c) Financial
(d) Transaction |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us) |
To confirm your reservation in one of our restaurants |
(a) Identity
(b) Contact |
(a) Consent
(b) Performance of a contract with you
(c) Necessary for our legitimate interests (to ensure we are providing the expected level of customer service and to study how customers use our services) |
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to leave a review or take a survey |
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To manage our after sales relationship with you, including:
(a) Assisting you with customer service issues
(b) Contacting you in relation to a product recall
(c) Requesting details and feedback of your visit to our restaurants |
(a) Identity
(b) Contact
(c) Profile
(d) Transaction
(e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to ensure we are providing the expected level of customer service and to study how customers use our services) |
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)(c) Consent |
To respond to customer queries received on social media |
(a) Identity
(b) Contact |
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to ensure we are providing the expected level of customer service) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity
(b) Contact
(c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical
(b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you. We offer regular information concerning our menus, restaurants and services |
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile |
(a) Necessary for our legitimate interests (to develop our products/services and grow our business); or
(b) Consent |
MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We will only contact you for marketing purposes via email if you have agreed to this, whether directly through us or via a third-party provider. If you don’t want to receive a newsletter, or any further promotions from Carluccio’s simply change your subscription status to “UNSUBSCRIBED” in the ‘Subscription’ area of the ‘My Account’ section of our website after you have logged in. Alternatively you may click the “unsubscribe” button from any emails you receive from us.
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (this is “marketing”).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process. We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our platforms.
THIRD-PARTY MARKETING
We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.
OPTING OUT
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us.
Opting out of marketing messages will not prevent you receiving non-marketing messages from us, for example relating to products ordered from us, responses to customer service queries etc.
COOKIES
For more information about the cookies we use, please see our Cookies Notice. The following resource offers you simple guides on how to remove cookies from each browser. (Carluccio’s is not responsible for the content of third party websites).
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.