Delivery & Shipping

Need help with your order? Contact us on: orders@carluccios.com or phone us on: 020 3051 2564.

Office hours:
Monday – Friday 9am - 5.30pm


Free Standard Delivery Offer for orders over £50

**Using the code "SHOP50" at the checkout will discount £5.95 for Standard Delivery for orders over £50 or £3.00 for Gift Voucher orders over £50. Customers who select Next Day Delivery or Saturday Delivery will be charged the usual price (Next Day Delivery £6.95, Saturday Delivery £9.95). Postcode restrictions still apply, as listed below. Not valid in conjunction with any other offer. No adjustments on previous purchases, no cash alternatives.
 

Delivery costs

DPD Pickup – £4.95 (Place your order by 12 noon and collect your parcel from one of 2,500 local DPD Pickup shops. Collect from 12 noon the next day, Monday to Saturday.

Standard Delivery – £5.95

Next Day Delivery – £6.95 (Only available for mainland UK orders placed before 12pm)

Saturday Delivery – £9.95

Gift Vouchers only – £3.00 (signature required)

What Payment methods can I use on Carluccios.com


The following payment methods are accepted on Carluccios.com: American Express, Visa, Visa Debit, Visa Electron, V pay, MasterCard, MasterCard Debit, Maestro and PayPal.
You can find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (Carluccios.com is not responsible for the content of external websites).
All prices on Carluccios.com are in pounds sterling (£) and include VAT where applicable.

Do I need to sign for my parcel?

Yes – parcels cannot be left unattended and a signature will be required on delivery. Our courier will contact you on your delivery day to advise your one hour delivery window. If the recipient is unavailable when delivery is attempted, a card will be left so redelivery or collection from your local depot can be arranged.

Do gift vouchers also get sent via courier?

Yes – gift vouchers are delivered using a courier. Please note a signature will be required on delivery. This enables you to track the progress of your gift voucher delivery & also allows you to select a delivery date.

Do you deliver to Offshore UK or to BFPO and Military Bases?

Yes – we deliver to Scottish Highlands & Islands, Northern Ireland, Isle of Man, the Channel Islands, BFPO and Military Bases. If you are ordering for these locations, please mention this in the "Add a delivery note?" section and ensure a valid telephone number is included should our courier have any problems and need to get in touch.

Do you deliver to International addresses?

Yes – we deliver to some International addresses. Please contact our Web Shop Team on 020 3051 2564 – Monday to Friday, 9am to 5.30pm.

Are any locations excluded from next day AND SATURDAY delivery?

Yes – the following addresses are currently excluded from Next Day and Saturday Delivery:

All GY – Guernsey
All JE – Jersey
All BT – Northern Ireland
All IM – Isle of Man
TR21 - TR25 – Scilly Isles
Scottish Highlands
FK17-99
G83
IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, AB36-38, AB55-56 and All IV
Scottish Islands
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
BFPO
Military Bases
International addresses

What is DPD Pickup?

There are 2,500 DPD Pickup shops in the UK, with a DPD Pickup point within 10 minutes’ drive of 93% of the UK population and 5 minutes’ walk within Central London.
Simply select DPD Pickup as your delivery option at checkout and your order will be delivered by 12 noon Next Day*, and stay in store for up to 7 days so you can collect at a time to suit you.
You’ll receive an email or text message with your Pickup Pass and details of your chosen Pickup shop, with the shop’s address and opening times. Your parcel will stay in store for up to 7 days so you can collect at a time to suit you. Please ensure you have your Pickup Pass and Photo ID (driving licence or passport) with you in order to pick up your parcel.
If you aren’t able to take your Pickup Pass either printed or on your smartphone, you’ll need 2 forms of ID - your passport or driving licence and a utility bill.
*Note - delivered Monday - Saturday to shop.

Gift Boxes

We have 3 sizes of Carluccio's red and white gift boxes. When you add a gift box to your order, we will carefully choose the right size gift box to accommodate that order. If the items in your order do not all fit into one box, we will use an additional gift box (at no extra charge). Please note, if you require more than one gift box, or wish to pack certain items into a gift box, you will need to place a separate order and add additional gift box for these items. The 5kg Panettone does not fit into a gift box due to it's large size!