Delivery & Shipping
Need help with your order? Contact us on: firstname.lastname@example.org or phone us on: 020 3051 2564.
Free Standard delivery on orders of £50 or more. SHOP50 code must be entered at checkout on orders of £50 or more to qualify for free standard delivery. Available on www.carluccios.com only . Not available instore. Offer applies to delivery within UK only, excludes Northern Ireland. Not valid for cash or cash alternative. No adjustments on previous purchases. Not valid in conjunction with any other offer. Postcode restrictions still apply, as listed below.
DPD Pickup – £4.95 (Place your order by 12 noon and collect your parcel from one of 2,500 local DPD Pickup shops. Collect from 12 noon the next day, Monday to Saturday.
Standard Delivery – £5.95
Next Day Delivery – £6.95 (Only available for mainland UK orders placed before 3pm)
Saturday Delivery – £9.95
Gift Vouchers only – £3.00 (signature required)
The following payment methods are accepted on Carluccios.com: American Express, Visa, Visa Debit, Visa Electron, V pay, MasterCard, MasterCard Debit, Maestro and PayPal.
You can find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (Carluccios.com is not responsible for the content of external websites).
All prices on Carluccios.com are in pounds sterling (£) and include VAT where applicable.
Yes – parcels cannot be left unattended and a signature will be required on delivery. Our courier will contact you on your delivery day to advise your one hour delivery window. If the recipient is unavailable when delivery is attempted, a card will be left so redelivery or collection from your local depot can be arranged.
Yes – gift vouchers are delivered using a courier. Please note a signature will be required on delivery. This enables you to track the progress of your gift voucher delivery & also allows you to select a delivery date.
Yes – we deliver to Scottish Highlands & Islands, Northern Ireland, Isle of Man, the Channel Islands, BFPO and Military Bases. If you are ordering for these locations, please mention this in the "Add a delivery note?" section and ensure a valid telephone number is included should our courier have any problems and need to get in touch.
Yes – we deliver to some International addresses. Please contact our Web Shop Team on 020 3051 2564 – Monday to Friday, 9am to 5.30pm.
Yes – the following addresses are currently excluded from Next Day and Saturday Delivery:
All GY – Guernsey
All JE – Jersey
All BT – Northern Ireland
All IM – Isle of Man
TR21 - TR25 – Scilly Isles
IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, AB36-38, AB55-56 and All IV
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
There are 2,500 DPD Pickup shops in the UK, with a DPD Pickup point within 10 minutes’ drive of 93% of the UK population and 5 minutes’ walk within Central London.
Simply select DPD Pickup as your delivery option at checkout and your order will be delivered by 12 noon Next Day*, and stay in store for up to 7 days so you can collect at a time to suit you.
You’ll receive an email or text message with your Pickup Pass and details of your chosen Pickup shop, with the shop’s address and opening times. Your parcel will stay in store for up to 7 days so you can collect at a time to suit you. Please ensure you have your Pickup Pass and Photo ID (driving licence or passport) with you in order to pick up your parcel.
If you aren’t able to take your Pickup Pass either printed or on your smartphone, you’ll need 2 forms of ID - your passport or driving licence and a utility bill.
*Note - delivered Monday - Saturday to shop.
We have 2 sizes of Carluccio's red and white gift boxes. When you add a gift box to your order, we will carefully choose the right size gift box to accommodate that order. If the items in your order do not all fit into one box, we will use an additional gift box (at no extra charge). Please note, if you require more than one gift box, or wish to pack certain items into a gift box, you will need to place a separate order and add additional gift box for these items.