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Descriptions and Availability
The portrayal of products on the site will depend upon the
characteristics and capabilities of your computer. Natural products
will also vary. We cannot therefore guarantee that products will be
identical to their representations on the site.
Our site is regularly updated and we aim to hold sufficient stock
to meet likely orders. However, there may be occasions when items
will be temporarily out of stock. Should a product be unavailable
we shall advise you of that fact and of the anticipated delivery
date if it is to be replaced. We can also offer you alternatives.
If neither of these is satisfactory you may cancel the order
immediately and a full refund will be made.
Prices
All prices are in £ sterling and include VAT. We accept payment by
Visa, MasterCard, Visa Electron, Visa Debit, Switch and Solo.
Acceptance of your Order
All orders placed by you are subject to acceptance by us.
Acceptance will occur when we dispatch the goods to you. The
acknowledgement confirmation sent in response to your order is
provisional only and is intended only to indicate receipt of your
order. We shall notify you by e-mail in the event that we do not
accept any order and any payment will be fully refunded.
Cancellation by you
You may cancel your order by [e-mail, telephone or post] quoting
the order number in our order acknowledgement. If the goods have
been dispatched by us, cancellation will only occur on receipt by
us of the returned goods in their original packing. All returns to
us are at your expense. No cancellations will be accepted if made
later than 8 working days after receipt of the goods by you.
In the event of cancellation in accordance with these terms a full
refund will be made. In the event cancellation occurs after the
goods have been dispatched by us the refund will be made on receipt
by us of the returned goods less any return carriage charges not
paid by you.
Please note that the right to cancellation does not apply to goods
which have been personalised or highly perishable goods i.e.: goods
which have a shelf life at room temperature of 48 hours
or less.
None of the above affects your statutory rights.
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Allergies and Alcohol
Please note that all products may contain nut traces. Products
containing alcohol are not available for sale to those under the
age of 18 and by ordering any products containing alcohol you
represent to us that you are at least 18 years old.
Privacy and Security
Your details are encrypted and held on a secure e-mail. If you have
indicated that we may do so we may retain your details and
information about your purchases and may send you information about
Carluccio's and products we think may interest you. If you
wish to cease receiving such information or wish us to cease
holding your details please write to us at the address below.
While we make every effort to ensure that our site is secure and
free from viruses we cannot guarantee that communications between
us will be free of viruses or that disclosure of any information
will never occur. We will not be responsible for any loss of damage
suffered by you in consequence of any such matters or breach of
security.
Please note that telephone communications may be recorded for the
purposes of monitoring and training.
Intellectual Property
This site is the copyright of Carluccio's PLC and all
intellectual property rights in relation to its contents belong to
Carluccio's PLC. All copying or reproduction of it in any
form is prohibited save relating to the bona fide use of the site
or for private non commercial purposes only.
Applicable Law
Our site is operated and controlled in England. The relationship
between us and all matters connected with the site and any order
are governed by English Law. You submit to the exclusive
jurisdiction of the English courts in relation to all matters
connected with our relationship the site and any order or contract
between us.
Our Trading Address
35 Rose Street
Covent Garden
London
WC2E 9EB
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