Who We Are and How to Contact Us
www.carluccios.com is a site operated by Carluccio’s Limited (“We”). We are registered in England and Wales under company number 02001576 and have our registered office at 35 Rose Street, Covent Garden, London, WC2E 9EB. Our VAT number is 275459172. To contact us, please visit carluccios.com/contact/ or telephone our customer service line on (+44) 020 7580 3050.
Use of our Website
Use of this website and the services provided via it are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this policy shall be indicated by your use of and/or registration with www.carluccios.com.
This policy and our Privacy Notice, (together the “User Agreement”) form our entire agreement with you in respect of your use of www.carluccios.com and supersede any prior agreement or arrangement with you in respect of www.carluccios.com. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company. The purchase of goods from us is subject to our Terms and Conditions of Sale. If there are any updates to this User Agreement or to the Terms and Conditions of Sale, we will bring this to your attention on the home page of www.carluccios.com.
www.carluccios.com is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, license or sell www.carluccios.com or any materials or information in www.carluccios.com or the structure, overall style and program code of www.carluccios.com without our consent. If you wish to make a request for consent, please contact us.
If you do not agree to these terms, you must not use our site.
Availability of www.carluccios.com
We will endeavour to ensure that www.carluccios.com is available 24 hours per day without any interruptions. However, we reserve the right to make www.carluccios.com unavailable at any time or to restrict access to parts or all of www.carluccios.com without notice. www.carluccios.com is a general information service. We will endeavour not to make it misleading, but we cannot represent that the information accessible on or via www.carluccios.com is accurate, not-misleading, complete or up to date.
You agree to only use www.carluccios.com for lawful purposes and that any information that you provide in connection with, or which forms part of, www.carluccios.com will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the www.carluccios.com.
www.carluccios.com includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work.
It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.carluccios.com. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Notice.
www.carluccios.com, its style and structure, and the materials and information on www.carluccios.com are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.carluccios.com assert their moral rights. www.carluccios.com is a registered domain name of Carluccio’s.
Since a substantial part of www.carluccios.com is both free and available to all, it is a condition that your use of www.carluccios.com is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User Agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.
Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.carluccios.com for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.carluccios.com shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.
Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights.
Breach of this Policy
When we consider that a breach of this Policy has occurred, we may take such action as we deem appropriate.
If you believe that your rights are being infringed by the www.carluccios.com, or if you are dissatisfied with www.carluccios.com or any aspect of our service, in the first instance please contact us on (+44) 020 7580 3050.
Returns, Refunds and Cancellations
For information on our returns, refunds and cancellation policy, on products ordered from our Online Shop, please see our Online Terms and Conditions of Sale.