New Guest Experience - Covid 19

Now Open: Richmond, Beverley, Walton on Thames, South Kensington & Stratford Upon Avon

13th August: Wimbledon, Leamington Spa & Chester

20th August: Cheshire Oaks, Portsmouth, Sheffiled Meadowhall

More opening dates coming soon.

All team members are temperature screened every day.
No team members will travel to or from work in their uniform and we have staggered shifts for our teams to ensure they maintain a safe distance during start and break times.
All team will wear face masks and have gloves available to them for use.

We will have a sanitiser station on entry to the restaurant and stations located around the restaurant for you to use throughout your visit.
Tables have been reduced and are 1m+ apart, in line with government guidance.
All high usage surfaces (such as door handles and toilets) will be sanitised every 30 minutes.

Please ensure you book if you’d like to dine so that we can seat you safely at the time you choose. Party sizes limited to 6 during this time.
Follow government guidance on who can dine together.
Arrive promptly at your booking time – we’re staggering bookings to avoid guests waiting in the entrance.
If you haven’t made a booking with us then we can still seat you if it is safe to do so and we will take your contact details on arrival.
Your host will explain the changes to our service and our system when you arrive. Unfortunately we won’t be able to offer to take your jackets during this time.

We are opening with a reduced menu to help our teams manage all the changes, ensuring all our favourite dishes are still available.
We will sanitise all tables in between use and your table will be laid with wrapped cutlery, sanitised salt and pepper pot along with side plate and glassware.
Our menus will be disposed of after every use and we will make sure these are recycled.
We’re only accepting card payments at this time, we sanitise the machines before and after each use. Contactless up to £45
We have installed the option for you to pay at table using your phone.

Some of our sites have limited space so we will limit the number of customers at a time
If you would like to pre-order any items then please use our click and collect service and we will be happy to prepare this for you in advance.

Carluccio’s is under new ownership meaning there are some important changes.

We will be unable to accept giftcards until 1st October due to an IT infrastructure upgrade taking place.

We've made a few changes