Carluccios.com website terms and conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
These terms set out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In these terms:
‘we’, ‘us’ or ‘our’ means Carluccio’s (UK) Limited, a company registered in England and Wales under company number 12040028; and
‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact here: Contact
1.1 If you buy goods on our site you agree to be legally bound by these terms.
1.2 This contract is only available in English. No other languages will apply to this contract.
2 Your privacy and personal information
2.1 Our Privacy Policy is available at Privacy & Cookies Policy.
2.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Below, we set out how a legally binding contract between you and us is made.
3.1 You place an order on the website. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
3.2 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
3.3 We may contact you to say that we do not accept your order. This is typically for the following reasons:
3.3.1 the goods are unavailable;
3.3.2 we cannot authorise your payment;
3.3.3 you are not allowed to buy the goods from us (for example, because you are under age to order the selected goods);
3.3.4 we are not allowed to sell the goods to you; or
3.3.5 there has been a mistake on the pricing or description of the goods.
3.4 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
3.4.1 a legally binding contract will be in place between you and us; and
3.4.2 we will dispatch the goods to you.
3.5 The Confirmation Email will contain an order ID number. It will help us if you can tell us the order number whenever you contact us about your order.
3.6 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display our products accurately, your goods may vary slightly from those images. The packaging of the product may vary from that shown in images on our website.
3.7 If you are under the age of 18 you may not be able to buy certain goods (e.g. products containing alcohol) because you are too young. These are set out on the relevant webpage for the goods. Proof of ID may be requested. If you do not provide the required information to our reasonable satisfaction, within a reasonable time of us asking for it, we may cancel your order and refund any sums already paid by you.
3.8 If you wish to make a change to your order, please contact us. We will let you know if the change is possible prior to the order being dispatched. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see below Right to Cancel).
3.9 Unusually, we may need modify the goods ordered by you in order to reflect changes in relevant laws and regulatory requirements, including but not limited to in relation to health and safety and food labelling requirements. We may also need to recall or replace goods previously supplied to you. This will be carried out at no cost to you. Our available products will also vary from time to time.
4.1 You have the right to cancel your contract with us within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement using the contact details on our website.
4.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.1 If you cancel the contract, we will reimburse to you the payment received from you in relation to the goods.
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 14 days after the day we received back from you any goods supplied; or
5.3.2 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel.
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5 If you have received the goods:
5.5.1 you shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
5.5.2 you will have to bear the direct cost of returning the goods; and
5.5.3 you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.
6.1 For information on delivery options and costs, visit our webpage Delivery & Returns. During the online checkout process, you will be given available delivery options to choose from.
6.2 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 3.4).
6.3 If something happens which affects the estimated date of delivery, we will provide you with a revised estimated date for delivery and take reasonable steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products that you have paid for but not received.
6.4 Delivery will take place at the address specified by you when you placed your order with us.
6.5 We cannot deliver age-restricted goods if we are unable to properly identify you. Where asked, provide our driver with a form of ID (passport or photocard driving licence).
6.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
6.7 If nobody is available to take delivery, please contact us.
6.8 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party nominated by you takes, possession of the goods.
6.9 We do not make deliveries to any addresses outside of the UK. However, we do deliver to British Forces Post Office (BFPO) addresses (although please check that you are allowed to receive the goods at your BFPO address as some goods are restricted or prohibited) and military bases.
6.10 We may deliver your goods in instalments.
6.11 You will become responsible for your ordered product from the time we deliver the product to the nominated address. However, you will only own the product once we have received payment in full.
7.1 We accept the credit cards, debit cards and other payment methods (e.g. PayPal) listed on our website during the checkout process. We do not accept cash or cheques.
7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms or our Privacy Policy (see clause 2) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3 Your credit card or debit card will only be charged when the goods are dispatched.
7.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.
7.5 If your payment is not received by us and you have already received the goods, you must:
7.5.1 pay for such goods as soon as possible and in any case within 14 days; or
7.5.2 return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7.6 If you do not pay for the goods and fail to return them in accordance with clause 7.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7.7 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 4 and 5.
7.8 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage Delivery & Returns.
8.1 You have certain legal rights in relation to the nature of goods (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
8.2 We are under a legal duty to supply you with goods that are in conformity with this contract.
8.3 The packaging of the goods may be different from that shown on the site.
8.4 Any goods sold at discount prices, as remnants or as substandard, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
8.5 If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case: (a) we will let you know if we intend to do this but this may not always be possible; and (b) you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
9.1 Your legal rights in relation to faulty goods (also known as ‘statutory rights’) are set out in these terms. For more detailed information on your rights and what you should expect from us, please:
9.1.1 contact us using the contact details on our website Contact; or
9.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
9.2 Nothing in this contract affects your legal rights if the goods are faulty. You may also have other rights in law.
9.3 If your goods are faulty, please contact us using the contact details at the top of this page.
10 Gift Cards and E-gift Vouchers
The terms and conditions applicable to our gifts cards and e-gift vouchers can be found on our website: Gift Card Terms & Conditions
If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.
12 Limitation on our liability
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that were not foreseeable to you and us when the contract was formed;
12.1.2 losses that were not caused by any breach on our part;
12.1.4 losses to non-consumers.
No one other than a party to this contract has any right to enforce any term of this contract.
14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
14.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England, Wales or in the courts of another part of the UK.