What payment methods are accepted? The online shop accepts the following debit and credit cards: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, and UnionPay. We also accept some express payment options, including PayPal.
When is my card charged? Your credit or debit card is charged when the goods are dispatched.
How do I cancel or amend an order? At Carluccio’s we want you to enjoy everything you buy from us.
So if something is not right, we will be happy to offer a refund for returns made in accordance with the terms below.
You have the right to cancel an online order within 14 days of receiving your goods. If your order is sent in multiple deliveries, the cancellation period ends 14 days after you receive the final item.
To exercise the right to cancel, please contact us before the end of the 14-day period to inform us of your decision to cancel this contract by a clear statement using the contact details at the top of this page.
After you tell us you wish to cancel, you then have a further 14 days to return the goods.
To do this, please email the customer service team at orders@carluccios.com or call us on 020 3832 7231.
How can I contact customer service for my order? For help with your order, please email the customer service team on orders@carluccios.com or call 020 3832 7231. Customer service is available Monday to Friday: 9am – 8pm.
What are the delivery options and costs? Carluccio's offers FREE standard UK delivery on orders over £50. Standard and Next Day delivery options are available.
For full breakdown of our delivery policy, see here.
What is the return period? You have the right to cancel an online order within 14 days of receiving your goods. If your order is sent in multiple deliveries, the cancellation period ends 14 days after you receive the final item. You must then return the item within a further 14 days.
How do I make a return? Items must be unused, in a saleable condition, with any labels still attached, and in their original packaging. Customers are responsible for the costs of returning items unless the goods are faulty. You are advised to obtain a proof of postage receipt.
What if I receive a faulty, damaged, or incorrect product? If you receive faulty/damaged products or the wrong product, you should notify customer service as soon as possible to arrange a return and a full refund.
When will I receive my refund? Once your returned items have been accepted, the price paid will be reimbursed to your original credit or debit card or e-voucher.
What happens to promotional discounts if I return an item? Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.
Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.
The shop is designed as an Italian Online Deli, featuring authentic products sourced directly from Italy. The range includes Italian Food, Italian Drinks, and Italian Gifts.
What are the main food categories available? The main food categories are curated to include essential Italian pantry staples and treats, such as:
Where do Carluccio's products come from? Carluccio's products are meticulously sourced from small, family-run producers across the regions of Italy who share a commitment to traditional methods and superb, high-quality ingredients.
Can I buy Italian wine and other drinks online? Yes, the shop features an Italian Drinks collection which includes a selection of Italian wines (red, white, rosé, sparkling, and sweet dessert wines) and spirits. Age Verification is required to purchase alcohol from us.
All our pasta sauces and ragus are made in the regions of Italy, by small, family-run producers, many of whom we have known for decades. Using ingredients particular to their regions, the sauces are made following traditional methods and recipes (often involving long, slow cooking).
All this means that the products we sell in our shop are deeply authentic - and as you would expect, the quality is superb as a result.
To read more about the labour of love that true ragu is, check out our blog, How to make Ragu like an Italian.
But of course. Our amazing range of finest artisanal Italian Chocolate and confectionary is available now.
The range will change at different points during the year with additional treats for Valentines Day, Easter and a huge extra selection at Christmas.
To read more, check out this article.
Does the online shop sell gift hampers? Yes, Carluccio's offers a wide range of beautifully packaged gift sets and hampers These are designed to be given to loved ones or enjoyed with family and friends.
What kind of themes do the hampers have? Hampers are expertly curated with various themes, including:
What if an item in a hamper is unavailable? In the event of unforeseen circumstances or supply issues, Carluccio's may substitute an item within a hamper with a product of similar or greater value.
Are there gifts suitable for different occasions? Yes, the collections are suited for various occasions. Examples mentioned include the "Hunter's Collection" for a birthday, a "Prosecco & Hazelnut Praline Gift Set" for a thank you, or the luxurious "Stelle di Carluccio" for a grand celebration.
What are Panettone and Pandoro? These are traditional Italian cakes, particularly popular during the festive season, and are featured in their own collection with various flavours.
Yes! You can certainly enjoy Italian coffee on a regular basis through our convenient Coffee Subscription service. We know that the perfect morning starts with a great brew, which is why we’ve made it easier than ever to have our authentic Italian coffee delivered straight to your door.
Our range features three signature blends roasted exclusively for us in Italy: the smooth and refined Milano (100% Arabica), the intense and creamy Roma, and the rich, full-bodied Napoli. By subscribing, you can save up to 20% off and enjoy free delivery on every order. Plus, you have total flexibility to choose your preferred grind—whether whole bean, espresso, or caffettiera—and you can pause or cancel your subscription at any time.
Absolutely! You can find a wealth of Italian culinary inspiration on our website. We have a dedicated Journal section where we share authentic, seasonal dishes that celebrate Antonio Carluccio’s philosophy of "minimum fuss, maximum flavour."
Whether you are looking for an authentic ragu recipe to master at home or want to explore regional specialities like ‘nduja, special oils and vinegars or an authentic pasta like Orecchiette di Puglia, our digital library is designed to help you recreate the Carluccio’s experience in your own kitchen. You can browse through our collection of guides, tips and explainers, often featuring the very same artisanal ingredients you can find in our Online Deli.
Our panettone is made in the traditional way in an artisan bakery in Italy. Using only the best Italian ingredients our bakers go through the traditional, slow and dedicated process of making these beautiful cakes just once a year.
This means they are only generally available from us October to December.
When they arrive, they sell fast, so if you are reading this between January and September, be sure to sign up to our mailing list for first access to them and avoid missing out!
Read more here.
Indeed! Many of our Italian Food Hampers contain almost all of the components you'll need for a complete meal. Likewise, we have Risotto kits, that save you having to assemble all the ingredients for a quick mid-week Risotto.
We're proud of our authentic coffee, which is roasted exclusively for us in Italy. It's the same special coffee that you can enjoy in Carluccio's restaurants, with regional varieties to suit all tastes.
Our drinking chocolate comes direct from Italy too, inspired by the 'caffes' in Torino.
Italians have a biscuit for every time of day. The early morning cappuccino, the mid-morning espresso, the mid-afternoon pick-me-up, the after-dinner glass of vin santo – they’re all better with the right biscuit or cake!
Our authentic sweet Italian treats will have you salivating - take a look for yourself.
Food is all about pleasure and in our Italian chocolate and confectionary selection, you’ll find it in droves. Whether dark, milk or white chocolate, we’ve got plenty of options for those with a sweet tooth.
Sun-kissed vegetarian sauces from Puglia, Wild Boar Ragu from Tuscany, fiery 'Nduja from Calabria — we have a fantastic range of sugo, pesto and ragu here.
All our sauces are made in the regions of Italy, by small, family-run producers, many of whom we have known for decades. As you would expect, the quality is exceptional.
Whether making a light super, or a huge family feast, if doing it the Italian way, it’s rare that pasta or rice won’t feature.
From creamy risottos to rich, baked al forno — pasta and rice dishes can be as simple or as complex as you choose to make them.
By using the best ingredients you can buy, you will always be off to a good start…
At the centre of any Italian store cupboard are high quality oils and vinegars.
Our Carluccio's extra virgin olive oil is from Calabria, handpicked and cold pressed within hours of harvest.
Our balsamic vinegars are from Modena in Emilia - Romagna. We have two different styles, from a mature, full bodied vinegar perfect for dressings, marinades or dipping with oil to a dense, thick, syrupy and silky vinegar for use on special recipes and a great accompaniment to parmesan cheese.
Whatever your tastes, you’re sure to find a premium and authentic addition to your larder here.
