Delivery & Returns

NEED HELP WITH YOUR ORDER?

Contact us at: orders@carluccios.com

or call us on: 020 3051 2564

Monday to Friday: 9am – 5.30pm

SHOP50 OFFER

T&C’s: Using code “Shop50” at the checkout will discount £5.95 for UK (mainland) Standard Delivery for orders over £50. Customers who select Next Day delivery will be charged the usual price (Next Day Delivery £6.95). Post code restrictions apply. Not valid with any other offer. Not applicable in store.

GIFT CARD POSTAGE

£3 offer only applies to UK (mainland) Standard Delivery using code word GIFTCARD (usually £5.95). If you select a date for Standard delivery, this is only a predicted date, please allow up to 5 working days for delivery. Not valid with any other offer. Not applicable in store.

Delivery options & costs

Standard Delivery –£5.95

If you select a date for Standard delivery, this is only a predicted date, please allow up to 5 working days for delivery.

Next Day Delivery – £6.95
Available for mainland UK orders placed before 1pm on working days, for delivery Monday to Friday (except bank holidays). Please be aware if ordering on the weekend the next available date will be the following Tuesday.

What payment methods can I use?

The following payment methods are accepted on Carluccios.com: American Express, Visa, Visa Debit, Visa Electron, V pay, MasterCard, MasterCard Debit, Maestro and PayPal.

You can find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (Carluccio’s is not responsible for the content of external websites).

All prices on carluccios.com are in pounds sterling (£) and include VAT where applicable.

Do I need to sign for my parcel?

Yes – parcels cannot be left unattended and a signature will be required on delivery. Our courier will contact you on your delivery day to advise your one hour delivery window. If the recipient is unavailable when delivery is attempted, a card will be left so redelivery or collection from your local depot can be arranged.

Do gift vouchers also get sent via courier?

Yes – gift vouchers are delivered using a courier. Please note a signature will be required on delivery. This enables you to track the progress of your gift voucher delivery & also allows you to select a delivery date.

Do you deliver to offshore UK or to BFPO and military bases?

Yes – we deliver to Scottish Highlands & Islands, Northern Ireland, Isle of Man, the Channel Islands, BFPO and Military Bases.
If you are ordering for these locations, please mention this in the “Order notes” section in the checkout and include a telephone number should our courier have any problems.

Are any locations excluded from next day and Saturday delivery?

Yes – the following postcodes are currently excluded from Next Day and Saturday Delivery:
All GY – Guernsey
All JE – Jersey
All BT – Northern Ireland
All IM – Isle of Man
TR21 – TR25 – Scilly Isles
Scottish Highlands
FK17-99
G83
IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, AB36-38, AB55-56 and All IV
Scottish Islands
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
BFPO
Military Bases
Plus all non-UK addresses

Returns, Refunds and Cancellations

At Carluccio’s we want you to enjoy everything you buy from us.
So if something is not right, we will be happy to offer a refund.

HOW TO MAKE A RETURN?
You can return goods to Carluccio’s Online within 14 days of delivery. Please make sure that anything you would like to return is unused, in a saleable condition, with any labels still attached and in its original packaging.

For help in regard to a specific order, please call our customer service team in the UK on +44 (0)20 3051 2564 or email orders@carluccios.com

REFUNDS
Once we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card or e-voucher.
We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging.
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

CANCELLATIONS
We are happy for customers to cancel their order for a full refund, unless stated otherwise in the item description, so long as the items have not been dispatched. Please call our customer service team in the UK on +44 (0)20 3051 2564 or email orders@carluccios.com. If your item has been dispatched we ask for it to be returned in its original packaging and will offer you a refund as outlined above in the “Refunds” section.

Substitute Items in Hampers
If, due to unforeseen circumstances or in the event of supply issues, we may substitute an item within a hamper. The substitute product will be of equal or greater value than the original product listed, at no extra cost to you.

Loading..