Delivery & Returns - Carluccios
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Delivery & Returns

SHOP50 OFFER

T&C’s: Using code “Shop50” at the checkout will discount £5.95 for Standard Delivery for orders over £50. Customers who select Next Day delivery or Saturday Delivery will be charged the usual price (Next Day Delivery £6.95, Saturday Delivery £9.95). Post code restrictions still apply. Not valid with any other offer. Not applicable in store.

CHRISTMAS

Last day to order for Christmas delivery is 20th December at 3pm. This will guarantee delivery on the 24th December on Standard Delivery.  Next Day Delivery also applies. Last day for Saturday Delivery is on the 21st and we will delivery on Saturday 22nd December.

Gift wrapping
If you wish to add a gift box or gift message to your order, please give us a call  020 7580 3050 option 4 between Monday-Friday 9am-5pm. We can add this for £5.00.

Nominated Delivery day
If you wish for your order to be delivered on a nominated day please call on us on  020 7580 3050 option 4 between Monday-Friday 9am-5pm and we can schedule your delivery for your chosen date.

Standard Delivery – £5.95

Next Day Delivery – £6.95
Only available for mainland UK orders placed before 3pm. Service only available Monday to Friday, except on bank holidays.

Saturday Delivery – £9.95
The following payment methods are accepted on Carluccios.com: American Express, Visa, Visa Debit, Visa Electron, V pay, MasterCard, MasterCard Debit, Maestro and PayPal.
You can find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (Carluccio's is not responsible for the content of external websites).
All prices on carluccios.com are in pounds sterling (£) and include VAT where applicable.
Yes – parcels cannot be left unattended and a signature will be required on delivery. Our courier will contact you on your delivery day to advise your one hour delivery window. If the recipient is unavailable when delivery is attempted, a card will be left so redelivery or collection from your local depot can be arranged.
Yes – gift vouchers are delivered using a courier. Please note a signature will be required on delivery. This enables you to track the progress of your gift voucher delivery & also allows you to select a delivery date.
Yes – we deliver to Scottish Highlands & Islands, Northern Ireland, Isle of Man, the Channel Islands, BFPO and Military Bases.
If you are ordering for these locations, please mention this in the "Order notes" section in the checkout and include a telephone number should our courier have any problems.
Yes – we deliver to nearly every country in the European Economic Area (EEA) plus Switzerland. You can see the full list of countries in the checkout.
Yes – the following postcodes are currently excluded from Next Day and Saturday Delivery:
All GY – Guernsey
All JE – Jersey
All BT – Northern Ireland
All IM – Isle of Man
TR21 - TR25 – Scilly Isles
Scottish Highlands
FK17-99
G83
IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, AB36-38, AB55-56 and All IV
Scottish Islands
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
BFPO
Military Bases
Plus all non-UK addresses
At Carluccio's we want you to enjoy everything you buy from us.
So if something is not right, we will be happy to offer a refund.


HOW TO MAKE A RETURN?
You can return goods to Carluccio's Online within 14 days of delivery. Please make sure that anything you would like to return is unused, in a saleable condition, with any labels still attached and in its original packaging.
For help in regard to a specific order, please call our customer service team in the UK on +44 (0)20 3051 2564 or email orders@carluccios.com

REFUNDS
Once we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card or e-voucher.

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.


CANCELLATIONS
We are happy for customers to cancel their order for a full refund, unless stated otherwise in the item description, so long as the items have not been dispatched. Please call our customer service team in the UK on +44 (0)20 3051 2564 or email orders@carluccios.com. If your item has been dispatched we ask for it to be returned in its original packaging and will offer you a refund as outlined above in the "Refunds" section.

Substitute Items in Hampers If, due to unforeseen circumstances or in the event of supply issues, we may substitue an item within a hamper. The substitue product will be of equal or greater value than the original product listed, at no extra cost to you.

Need help with your order?

Contact us at: orders@carluccios.com
or call us on: 020 3051 2564
Monday – Friday 9am – 5.30pm

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