Delivery & Returns


Please email our customer service team on:

Monday to Friday: 9am – 5.30pm

What payment methods can I use?

The following payment methods are accepted on American Express, Visa, Visa Debit, Visa Electron, V pay, MasterCard, MasterCard Debit, Maestro and PayPal.

You can find additional Terms and Conditions for PayPal payments at (Carluccio’s is not responsible for the content of external websites).

All prices on are in pounds sterling (£) and include VAT where applicable.

Do I need to sign for my parcel?

Yes – parcels cannot be left unattended and a signature will be required on delivery. Our courier will contact you on your delivery day to advise your one hour delivery window. If the recipient is unavailable when delivery is attempted, a card will be left so redelivery or collection from your local depot can be arranged.

Do gift vouchers also get sent via courier?

Yes – gift vouchers are delivered using a courier. Please note a signature will be required on delivery. This enables you to track the progress of your gift voucher delivery & also allows you to select a delivery date.

Do you deliver to offshore UK or to BFPO and military bases?

Yes – we deliver to Scottish Highlands & Islands, Northern Ireland, Isle of Man, the Channel Islands, BFPO and Military Bases.
If you are ordering for these locations, please mention this in the “Order notes” section in the checkout and include a telephone number should our courier have any problems.

Are any locations excluded from next day and Saturday delivery?

Yes – the following postcodes are currently excluded from Next Day and Saturday Delivery:
All GY – Guernsey
All JE – Jersey
All BT – Northern Ireland
All IM – Isle of Man
TR21 – TR25 – Scilly Isles
Scottish Highlands
IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, AB36-38, AB55-56 and All IV
Scottish Islands
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Military Bases
Plus all non-UK addresses

Returns, Refunds and Cancellations

At Carluccio’s we want you to enjoy everything you buy from us.
So if something is not right, we will be happy to offer a refund.

You can return goods to Carluccio’s Online within 14 days of delivery. Please make sure that anything you would like to return is unused, in a saleable condition, with any labels still attached and in its original packaging.

For help in regard to a specific order, please email the customer service team on

Once we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card or e-voucher.
We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging.
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

We are happy for customers to cancel their order for a full refund, unless stated otherwise in the item description, so long as the items have not been dispatched. Please email the customer service team on If your item has been dispatched we ask for it to be returned in its original packaging and will offer you a refund as outlined above in the “Refunds” section.

Substitute Items in Hampers
If, due to unforeseen circumstances or in the event of supply issues, we may substitute an item within a hamper. The substitute product will be of equal or greater value than the original product listed, at no extra cost to you.